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Policies

Have some questions about your upcoming stay with us, or need recommendations for your trip? Call us at +1 (805) 687-6444 for additional information. We look forward to hosting you at The Orange Tree Inn, Santa Barbara 

Stays & Deposits

  • A 100% deposit for the first night of your stay, plus tax (Santa Barbara County occupancy tax is 12%) will be charged at the time of booking.

  • Please note you must be 21 years of age or older to reserve a room.

  • Valid ID: Government issued ID, Driver's License or Passport

  • The rest of your stay will be charged to the card on file at check-in. If you prefer to use a different form of payment for your remaining balance, please let us know during check-in. A $100 courtesy hold will be applied to your credit card of choice each night of your stay for incidental fees. These charges will be applied at checkout or following your stay.

  • Accepted Credit Cards: Visa, MasterCard, American Express, & Discover

 *Pre-paid cards and gift cards are not accepted

  • To provide payment for an upcoming corporate reservation, please request that a payment authorization form be emailed or faxed to you.

  • Please contact Orange Tree Inn to discuss any request or to have your preferences noted on your reservation.

*Special requests are not guaranteed in advance.

Cancellations & Travel Changes 

  • For cancellations made outside of 48 hours before arrival, a full refund for the stay will be issued. Any cancellations made within 48 hours of check-in are subject to the full cost of your stay. No-shows and early checkouts will not be refunded. 

  • Please call (805) 687-6444 or email reservations@treeinns.com with your cancellation request.

Check-Ins

  • We look forward to welcoming you to The Orange Tree Inn between 3pm – 9pm.

  • Please call (805) 687-6444 or email reservations@treeinns.com with any early check-in requests. We will try to accommodate if possible. If early check-in is not available, we are happy to store your luggage.

Check-Outs

  • Please plan to check-out by 11am.

  • Call (805) 687-6444 or email reservations@treeinns.com with any late check-out requests.

  • A $100 late checkout fee applies for late checkouts.

Smoking & Damage

  • For the consideration of our guests all of our guestrooms and patios are smoke-free. If you or your guests choose to smoke in a guestroom, a $250 cleaning fee will be added to your bill. Additionally, if there is any considerable damage to your room during your stay additional fees will be applied.

Lost & Found

  • Should you leave belongings behind and request that we ship them to you, a minimum flat fee of $25 per parcel for 2-3 day priority mail will be billed to the credit card on file. Requests for overnight shipping or larger items will be billed $25 plus the actual cost of shipping.

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